Returns Policy

At Lab76, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy. This Returns Policy outlines the terms and conditions for returning items purchased from our store. By making a purchase with Lab76, you agree to the terms of this Returns Policy.

1. Eligibility for Returns: To be eligible for a return, the item(s) must meet the following criteria:

   • The item(s) must be unused, in the same condition as received, and in their original packaging.
   • The return request must be made within [number of days] days from the date of delivery.
   • The item(s) must not be listed as non-returnable or final sale.

2. Return Process: To initiate a return, please follow these steps: a. Contact our customer support team at [email address] within the specified return period, providing your order details and reason for the return. b. Our customer support team will provide you with instructions on how to proceed with the return, including the return address and any necessary documentation. c. Pack the item(s) securely in suitable packaging to prevent damage during transit. d. Ship the item(s) back to us using a traceable shipping method. Please note that the buyer is responsible for the return shipping costs.

3. Return Shipping Costs: The buyer is responsible for all return shipping costs, including any customs fees, taxes, or duties associated with the return shipment. Lab76 will not reimburse or refund any shipping costs incurred for returning the item(s) unless the return is due to our error or a defective product.

4. Inspection and Refunds: Upon receiving the returned item(s), our team will inspect them to ensure they meet the eligibility criteria mentioned in Section 1. If the return is approved, we will process a refund to the original payment method used for the purchase, excluding any shipping fees. Please allow [number of days] days for the refund to be processed and reflected in your account, as processing times may vary depending on your financial institution.

5. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item.

6. Non-Returnable Items: Certain items are non-returnable and will be clearly indicated on the product page or during the checkout process. These may include final sale items, underwear, swimwear, accessories, or items marked as non-returnable due to hygiene reasons or special promotions. Please review the product details carefully before making a purchase.

7. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, a refund, or the necessary support to rectify the situation.

8. Contact Us: If you have any questions, concerns, or inquiries regarding our returns policy or the return process, please contact our customer support team at [email address]. We are here to assist you and provide the necessary support.

Lab76 strives to ensure a seamless and customer-centric returns process. By making a purchase with us, you acknowledge and agree to the terms of this Returns Policy.