Frequently Asked Questions

• How can I track my order?

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package. Simply click on the provided link or enter the tracking number on the carrier's website to get real-time updates on the status of your delivery.

• What payment methods do you accept?

  • We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we also offer payment options like PayPal and Apple Pay for your convenience.

• What is your return policy?

  • We have a hassle-free returns policy. If you are not satisfied with your purchase, you may initiate a return within [number of days] days from the date of delivery. Please refer to our Returns Policy page for detailed information on the eligibility criteria and return process.

• Do you offer international shipping?

  • Yes, we offer international shipping to various countries. During the checkout process, you can select your country from the available options. Please note that international orders may be subject to customs duties, taxes, and fees imposed by the destination country.

• How long does it take to process my order?

  • We strive to process and ship orders as quickly as possible. Typically, order processing takes 1-2 business days, excluding weekends and holidays. However, during peak periods or promotional events, processing times may be slightly longer.

• What if I receive a damaged or incorrect item?

  • If you receive a damaged or incorrect item, please contact our customer support team immediately. We will assist you in resolving the issue by providing a replacement, a refund, or the necessary support to rectify the situation.

• Can I cancel or modify my order after it has been placed?

  • We aim to process orders swiftly to ensure prompt delivery. Once an order has been placed, it enters our system for processing immediately. Therefore, we cannot guarantee the ability to cancel or modify an order. Please reach out to our customer support team as soon as possible, and we will do our best to accommodate your request.

• Do you have a size guide?

  • Yes, we provide a size guide on each product page to help you choose the right size. Please refer to the specific measurements and instructions provided to ensure the best fit. If you have any additional questions about sizing, our customer support team will be happy to assist you.

• How can I contact your customer support team?

  • You can contact our customer support team by sending an email to [email address]. We strive to respond to all inquiries within [response time] hours/days. Alternatively, you can also reach out to us through the contact form on our website or our social media channels.

• Do you offer gift cards?

  • Yes, we offer gift cards that make perfect presents for fashion enthusiasts. You can purchase gift cards on our website, and they can be redeemed by the recipient during the checkout process.

If you have any further questions or need additional assistance, please don't hesitate to contact our customer support team. We're here to help!